Return Policy

Thank you for shopping with JULLSURG. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our return policy outlines the conditions and procedures for returning items.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.

• Products must be unused, undamaged, and in their original packaging.

• Custom-made or personalized items are not eligible for return unless they are defective or incorrect.

Return Process

• To initiate a return, please contact our support team at [Insert Contact Email] with your order number and reason for return.

• Once your return request is approved, you will receive instructions for shipping the product back to us.

• Please ensure the product is securely packed to prevent any damage during transit.

Refunds and Processing Time

• Once your return is received and inspected, we will notify you of the status of your refund.

• Approved returns will be processed within 5-7 business days, and the refund will be issued to the original payment method.

Shipping Costs

• Shipping costs for returns are the responsibility of the customer, unless the product received was defective or incorrect.

• We recommend using a trackable shipping service for your return.

Exchanges

• We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Contact Us

For any questions regarding this policy, please contact us at [Insert Contact Email].

Thank you for choosing JULLSURG. We appreciate your business.